Customer Support Policy

Key Sections:

1. Support Channels

To accommodate our global clientele, we provide multiple avenues for seamless and convenient support:

  • 24/7 Live Chat:

    • Accessible directly from our website, our live chat ensures real-time assistance at any hour.

    • From product recommendations to order updates, our trained representatives are ready to assist with any inquiry.

  • Exclusive Hotline for VIP Customers:

    • VIP clients enjoy access to a dedicated hotline staffed by experienced luxury support specialists.

    • Available for immediate resolution of high-priority issues or personalized service requests.

  • Email Support:

    • For detailed inquiries or feedback, customers can reach us via email at info@revmari.com.

    • Responses are provided promptly with a thorough resolution to your query.

  • Social Media Engagement:

    • Engage with us on platforms like Instagram and Facebook for updates, quick questions, and social interaction.


2. Response Time

We understand that time is a valuable asset for our customers. Our response times reflect our efficiency and dedication to prioritizing customer satisfaction:

  • Standard Inquiries:

    • All general inquiries are addressed within 24 hours, ensuring timely and accurate assistance.

  • VIP Customers:

    • VIP clients benefit from expedited service with a guaranteed response within 2 hours, regardless of the time of day.

  • Order-Related Queries:

    • Questions about orders, returns, or exchanges are prioritized, with updates provided in real-time when possible.


3. Personalized Assistance

Luxury service goes beyond standard support. At Revmari, we provide tailored solutions to enhance your experience:

  • Dedicated Stylists:

    • Our expert stylists are available for personal wardrobe consultations, offering guidance on selecting pieces that complement your style, fit preferences, and occasion needs.

    • Stylists are trained in luxury fashion trends to provide insights that align with the Revmari aesthetic.

  • Virtual Fitting Look:

    • Customers can visualize how items will fit and look in real-time, reducing the need for returns and ensuring complete satisfaction.

  • Gift Consultation:

    • Need help choosing the perfect gift? Our team provides personalized recommendations, wrapping suggestions, and delivery coordination to make every present memorable.


4. Proactive Customer Engagement

We don’t just wait for you to reach out—we take steps to enhance your experience proactively:

  • Order Updates:

    • Receive regular updates on your order status, including shipping notifications and estimated delivery times.

  • Post-Purchase Follow-Ups:

    • After your purchase, our team may reach out to ensure your satisfaction and offer styling tips or care instructions for your items.


5. Multilingual Support

Revmari is proud to serve a diverse global audience. To ensure inclusivity, our support team offers services in multiple languages, including Arabic, English, German and French, with plans to expand as we grow.


6. Feedback and Continuous Improvement

We value customer feedback as a cornerstone of our improvement:

  • Feedback Channels:

    • Share your experiences and suggestions through email, live chat, or feedback forms on our website.

  • Commitment to Excellence:

    • Our support processes are regularly reviewed to integrate customer feedback and align with luxury standards.


7. Privacy and Confidentiality

Your privacy is paramount. All interactions with our support team are handled with the utmost confidentiality and in line with our Privacy Policy.

« Sustainability and Ethical Sourcing Policy

Loyalty Program Policy »